Privacy Policy

JTF Wireless is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal data that you provide to us directly, as well as information collected automatically through the website.

a. Information You Provide

We collect data you provide when you: Fill out forms on our website (via Zoho Forms). Use the Zoho SalesIQ live chat feature to contact us. Sign up for access to our customer portal. Contact us via email, phone, or other means. This may include: Your name, email address, phone number, and job title. Company details (e.g., organisation name, address). Any additional information you provide in messages or attachments.

b. Information Collected Automatically

When you visit our website, we may collect certain information automatically, such as: Your IP address and browser type. Device information (e.g., operating system, device model). Pages you visit, time spent on each page, and referral source. Cookies and tracking technologies used by Zoho SalesIQ or analytics tools.

2. How We Use Your Information

We use your data to: Provide you with information about our products and services. Respond to your enquiries and process requests made via Zoho Forms or live chat. Manage your access to the customer portal and provide technical support. Improve website functionality and monitor performance using analytics. Contact you with updates, news, and marketing communications (if you have opted in). We will only use your data for marketing purposes if you have given explicit consent.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third-party service providers to support our operations, such as: Zoho Corporation: For forms, live chat, and customer portal services. IT and hosting providers who assist in maintaining the website. Legal or regulatory authorities if required to comply with applicable laws. All third parties are contractually obligated to process your data securely and only for the specified purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect usage data. These include: Essential Cookies: Required for website functionality. Performance Cookies: Used for website analytics and to improve user experience.
Zoho SalesIQ Tracking: Monitors user interactions for support purposes. You can control cookie preferences through your browser settings.

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Specific retention periods may apply to: Form submissions and enquiries: Retained for up to 2 years unless otherwise requested. Customer portal data: Retained as part of ongoing service agreements.

6. Security

We implement technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse. These include: Data encryption during transmission. Secure access controls for the customer portal. Regular system audits to ensure compliance with security best practices.

7. Your Rights

As a data subject, you have the right to: Access, correct, or update your personal data. Request deletion of your personal data where it is no longer necessary. Object to the processing of your data for direct marketing purposes. Withdraw consent at any time if you have opted in to receive communications. To exercise your rights, contact us at customersuccess@jtfwireless.com

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
JTF Wireless
9 Galena Close
Tamworth, Staffordshire
B77 4AS
customersuccess@jtfwireless.com
+44 (0)121 794 8092