For sites with JTF monitoring, from the first survey onwards
Installed, trained and supported by the team that designed it
A monitoring system is only as good as the day it was fitted and the help you get after. One UK team designs, installs and supports JTF monitoring at 350+ sites, and Over 9 in 10 contract customers buy from us again the next year.
- Designed for your site, not from a catalogue
- Training for the people who respond to alarms
- Support and engineer cover set out in your agreement
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The short answer
What does JTF installation and support include?
We survey your site, design where the sensors and gateways go, install and commission them, and train your team. After that we support the system: help when an alarm or sensor needs attention, engineer visits when a fix needs one, and reminders before calibration is due. Your service agreement sets out the response times.
How we work
One team from survey to support
- SurveyUnits, rules, alarm routes
- InstallSensors and gateways fitted
- CommissionReadings and alarms tested
- TrainResponding, reviewing, reporting
- SupportRemote first, engineer when needed
350+
UK sites monitored
Dots show the spread, not real sites.
35
customer groups with JTF for 10 years or more
One dot for each customer group that has stayed with us 10 years or more.
What's included
From the survey to the years after
The same team from the first visit, so nothing falls between suppliers.
System design
We look at what you store, who inspects you and the building, then plan sensors, gateways, alarm limits and alarm routes with you.
Installation and commissioning
Our engineers fit and test each sensor, check readings reach Sematics and test the alarms to the people you name.
Training
Short sessions for the people who respond to alarms, review data and pull records for an inspection.
Alarm and system support
When an alarm, a sensor or a reading needs a second look, our support team works through it with you remotely first.
Engineer cover
When a fix needs someone on site, an engineer comes to you, as set out in your service agreement.
Calibration reminders
Due dates are tracked against each sensor, and we contact you before a certificate lapses.
Service levels
Standard and Enhanced support, side by side
Two support levels. Enhanced adds out-of-hours cover scoped on request, faster critical response and advance replacements. Alarms reach your people day and night; our help desk is open Monday to Friday 09:00 to 17:00. Every figure below is in your service agreement.
- Ticket inPre-checks done: the clock starts
- Engineer respondsEnhanced 1 working hour; Standard 4 working hours
- Remote fixTarget: Enhanced 8 hours; Standard 1 working day
- Site attendance establishedIf the fix needs an engineer there
- Engineer on siteEnhanced 24 hours on working days; Standard 3 working days
Shorter is faster. Working hours are Monday to Friday, 09:00 to 17:00.
From site attendance established.
| Commitment | StandardWorking hours | EnhancedFaster response |
|---|---|---|
| Help desk | ||
| Help desk hours | Monday to Friday, 09:00 to 17:00 | Out-of-hours cover: Scoped on request |
| P1 Critical: a regulated asset has no monitoring | ||
| Remote response1 | Within 4 working hours | Within 1 working hour; out of hours scoped on request |
| Remote resolution target2 | 1 working day | 8 hours |
| On-site attendance, from site attendance established3 | Within 3 working days | Within 24 hours on working days; weekends and bank holidays scoped on request |
| P2 Standard: everything else | ||
| Remote response1 | Within 2 working days | Within 2 working days |
| Resolution target2 | 5 working days | 5 working days |
| On-site attendance | Within 5 working days | Within 5 working days |
| Replacements and spares | ||
| Calibrated replacement sensor | Despatched within 2 working days of fault confirmation | Advance replacement, despatched the next working day |
| Remote configuration of a spare you fit | Within 4 working hours | Within 4 working hours; out of hours scoped on request |
| Platform and reporting | ||
| Sematics platform availability4 | At least 99.5% each calendar month | At least 99.5% each calendar month |
| Quarterly service report | Not included | Included |
- Response means a JTF engineer has reviewed your ticket and replied with findings or next steps, not an automatic acknowledgement. Response times are commitments.
- Resolution means monitoring restored or a replacement despatched. Resolution times are targets.
- The on-site clock starts when we record on the ticket that the fix needs an engineer on site.
- Excluding planned maintenance notified in advance.
- P1 means a regulated asset has no monitoring, after the pre-checks (power, network, the sensor itself) are done. Clocks start when a ticket arrives with the pre-checks completed, and pause while we're waiting on you. Working hours are Monday to Friday, 09:00 to 17:00, excluding bank holidays in England and Wales. The full terms are in your service agreement.
How it works
Four steps to a system that keeps working
- 01
Survey and design
A visit or a call to agree what's monitored, where and who responds.
- 02
Install and commission
Sensors fitted, gateways placed, alarms tested end to end.
- 03
Train your team
So the people on duty know what to do when an alarm comes in, and where the records are.
- 04
Support it
Remote help, engineer visits when needed, calibration on time and a review when your site changes.
What it covers
Who does what
Plain responsibilities, so nobody assumes someone else has it.
| Task | JTF | Your team |
|---|---|---|
| Design and installation | Survey, design, fit, commission and test | Access to the site and a named contact |
| Alarms | Set up the routes, help when an alarm needs looking into | Respond to alarms and record what was done |
| Faults | Remote diagnosis first, then an engineer when the fix needs one | Simple checks we talk you through, and calibrated spares on site |
| Calibration | Track due dates, calibrate in our lab or on site | Release sensors for calibration when due |
| Changes to the site | Advise on new units, moved units and extra coverage | Tell us when the site changes |
Response times, support hours and engineer cover are set out in your service agreement.
Which rules it serves
What your inspector or auditor will look for
Questions
What people ask us
How quickly do you respond?
Your service agreement sets out the response times for your sites. We go through them with you before you sign.
Do you come out to every fault?
No. Most faults are fixed remotely or with a simple swap your team can do with our help. An engineer comes when the fix physically needs one.
Who installs the system?
Our own engineers, from the same team that supports it afterwards.
Can you train new staff later?
Yes. We can run training again when your team changes.
How do we know when calibration is due?
Due dates are tracked against each sensor and we contact you before they lapse.
Next step
Know what you need?
Tell us your sites, units and the services you want, and we'll send a written quote. If you'd rather talk it through first, call us.
Get a quote
or call 0121 794 8092